Legal
We want Premium to be worth it. If it is not right for you, here is how refunds work.
If you are not happy with Premium, ask for a refund within 14 days of your first Premium payment and we will refund it in full, whether you chose monthly or yearly. No complicated questions.
If your yearly plan renews and you did not mean to keep it, ask within 14 days of the renewal date for a full refund of that renewal.
Monthly renewals after your first month are not refunded, but you can cancel at any time and keep Premium until the end of the month you have paid for.
Email support@wikain.com from the email address on your Wikain account, or use our support form and choose Billing. Tell us roughly when you paid. We aim to reply within 2 business days.
Refunds go back to the payment method you used. [PAYMENT PROVIDER] usually shows them within 5 to 10 business days. When a refund is processed, your subscription is cancelled and Premium access ends, but your free account and your progress stay.
This policy does not affect any rights you have under the consumer laws of your country.